Technical Support

Detailed information is available in the CONTACT section.

 Technical Service enquiry

  Customer Service

Customer Service: +41 91 610 18 00

Return Merchandise Authorization (RMA)

To return equipment for verification, repair or calibration

Please contact any local Distributor, Business Partner or SMARTEC customer service at +41 91 610 18 or send us an RMA Request.

RETURN MERCHANDISE

1. Specify the instrument’s serial number, model and reason for the return.
2. Customer Service will issue a repair order and send a Return Merchandise Authorization (RMA) by email.
3. Pack the instrument carefully. SMARTEC is not responsible for transportation damages.
4. Clearly indicate the RMA number on the shipment.
5. Return goods following the RMA instructions provided.

Calibration / Verification

SMARTEC recommends the calibration / verification of measuring instruments on a yearly basis. However, this determination remains the user’s responsibility based upon usage. Roctest advises that the period should not exceed 3 years for instruments with batteries and electronic components and 5 years for other measuring instrument.

Training on Smartec Products

Smartec offers courses on design and installation of monitoring systems, measurement methodologies and data analysis techniques. These courses are intended for end users of Smartec products and to future ‘Smartec certified solution providers’. Our instructors have considerable instructional and field experience, ensuring that the skills needed to master Smartecs monitoring systems are rapidly and effectively acquired.

Smartec’s training courses help our distributors, certified solution providers and users apply our systems efficiently, and learn how to become versed in planning, installing and using our products. Whether you are an individual willing to extend your knowledge or a company aiming to provide quality service to your customers, Smartec training courses will fit your level of needs from basic to advanced techniques.

Upon request, we can provide training to individuals or groups, at your location, at your convenience, and address your specific needs.

Standard training module includes:

• SOFO/MuST Operator
• SOFO/MuST Power User
• DiTemp/DiTeSt Operator
• DiTemp/DiTeSt Power User
• System Planner

TRAINING ENQUIRY

Geotechnical Monitoring System  Engineering

Smartec offers several engineering services to support our customers in the design, implementation and management of both simple and complex Structural Health Monitoring (SHM) systems. This includes everything from the selection of the right sensors, data acquisition units and data management software to the definition of strategies for data analysis and sensor placement. 

Smartec’s Solution & Services team has considerable field experience to offer support in the management and execution of monitoring projects.  

More specifically, we offer the following services:

System Design

• Risk / Opportunity analysis in collaboration with design engineers and owners
• Establishement of expected responses to degradation (e.g. corrosion, cracks, leak) or reserve capacities (e.g. better material properties or load carrying capacity)
• Design of the SHM system and selection of the appropriate sensors to meet the objectives

Installation, Operation and Maintenance

• On-site support and training on installation and testing of the sensors and data acquisition systems – either with your staff, our team or our world-wide qualified local partners
• Remote support for troubleshooting and system performance monitoring
• Extended warranty, hot-swap systems and regular preventive maintenance

 Data Management

• Commissioning and programming of data-loggers and data management systems
• Generation of warnings and alerts, based on complex conditions
• Real-time advanced data representation
• Remote access configuration

 Data Analysis

• Data validation and data quality check
• Data interpretation in line with the original criteria established in cooperation with the lead engineer 

Webinars & Videos

Product & Application Training

1. Webinar 02 – Case studies presentation: I35W Bridge in Minneapolis and Punggol EC26 Building in Singapore
2. Webminar 05 – Integrated Bridge Health Monitoring System
3. Webinar 06 – Pipeline Leakage Detection and Localization using Distributed Fiber Optic Sensing
4. Webminar 08 – Ship Health Monitoring Systems
5. Webminar 09 – Structural Health Monitoring for Buildings
6. Webinar 11 – AcTiMon Acceleration and Tilt Monitoring SystemD
7. Webinar 15 – Comparison between fiber optic and conventional instrumentation
8. Webinar 16 – Long-term bridge monitoring
9. Webinar 17 – Detection and localization of cracks with distributed sensing
10. Webinar 18 – Sensors for Cryogenic Applications
11. Webinar 20 – Leakage Detection Systems for toxic chemicals
12. Webinar 22 – Costs-Benefits analysis in SHM projects
13. Webinar 23 – Pressuremeters and other In Situ Testing Equipment
14. Webinar 24 – Dam and hydro-structure monitoring with FO distributed sensing
15. Webinar 26 – New SOFTWARE Package
16. Webinar 27 – Distributed strain monitoring for Dams and Levees
17. Webinar 28 – SOFO VII MuST Reading Unit
18. Webinar 29 – Harbours Structural Health Monitoring
19. Webinar 30 – Monitoring alkali-silica reaction in Val de la Mare dam with SOFO sensors
20. Webinar 32 – ATTS Automated Test System for High Reliability Pipeline Leak Detection
21. Webinar 33: SOFO system 2015
22. Webinar 35: DiView Configurator and DiView Lite
23. Webinar 36: Fabry-Perot FISO Sensors
24. Webinar 37: Introducing SOFO Lite
25. Webinar 38: 20 Years of SHM
26. Pressuremeter – TEXAM Pressuremeter – Introduction
27. Pressuremeter – TEXAS Pressuremeter Assembly – 2
28. Pressuremeter – TEXAM Pressuremeter Saturation – 3
29. Pressuremeter – TEXAM Pressuremeter Calibration – 4
30. Pressuremeter -PROBEX Dilatometer – Introduction
31. Pressuremeter – Probex Dilatometer Assembly – 2
32. Pressuremeter – PROBEX Dilatometer Saturation – 3
33. Pressuremeter – PROBEX Dilatometer Calibration – 4

Geotechnical Equipment Customization

Qualified engineers and technicians can help design a custom solution for your specific requirements or application. Our Technical Department designs and engineers customized hardware and software solutions for projects with unconventional monitoring, data collection, or data storage and analysis requirements.

Our design team has developed custom systems for the following applications:

• Strain and temperature monitoring of coiled tubing for hydrocarbon exploration
• Monitoring systems for composite high-pressure gas tanks
• Riser monitoring systems for off-shore platform operations including vibrating wire strain sensors and vibrating wire conditioners
• Membrane roofing monitoring systems
• Real-time load monitoring during special events using fiber-optic sensors
• Concrete sample monitoring during curing and aging process
• Monitoring system for LNG storage tank with fiber-optic sensors for cryogenic applications (-175 Celsius degrees)
• Split load cell for force measurements in steel tendons
• Monitoring composite parts with fiber-optic strain sensors
• Convergence monitoring of a 3m diameter steel pipe submerged in water
• Miniature fiber-optic piezometer integrated inside packers

Please contact your Sales Engineer: